Data deletion

You can request deletion of your data at any time. This page explains who can request it, how to make the request and what happens next.

Who can request deletion

• You talked to a business on WhatsApp and that business uses Winkie CRM: you can request deletion of your data (phone number, name, messages and records).
• You are a user or owner of a client business: you can request deletion of your account or of all of the business's data.
• You used the customer portal with a Google account: you can request deletion of the Google account data we store and removal of your access.

How to request deletion

1. Email admin@winkie.ca with the subject "Data deletion".
2. Include the WhatsApp number (with country code) or email you used, and the name of the business you talked to, if you know it.
3. We may ask for a simple confirmation, sent to the same number or email, to make sure the request is yours.
4. We confirm receipt and complete the deletion within 30 days, and let you know when it's done.

You can also make the request directly to the business that served you on WhatsApp. They have access to the system and can ask Winkie to delete your data.

What is deleted

• The contact's CRM record: name, phone number, email and other recorded data.
• Conversation messages and media.
• Deals, activities and notes linked to the contact.
• Customer portal access and the linked Google account data.

What may be kept

Some records may be kept for the period required by law or for the defense of legal claims, such as financial payment records and the record of answers given by the artificial intelligence. This data is kept with restricted access and deleted when the legal period ends.

Stop receiving messages

If you only want to stop receiving messages without deleting your data, reply "stop" in the WhatsApp conversation.

Contact